Refund policy

We take pride in our quality, but in case of genuine concerns, we offer support under the following conditions:

Acceptable Cases for Return/Exchange:

• Quality Defects: Contact us within 7 days with images/video to support your claim.
• Damaged/Wrong Product: Inform us within 24-48 hrs with an unboxing video and photos.
• Return to Origin (RTO): For failed deliveries due to incorrect address/contact details. Reshipping charges will be applicable.

Not Acceptable for Return/Exchange:

• Color variations due to screen/display settings.
• Customized or altered products (e.g., fall and edging).
• Fabrics and dress materials once cut.
• Gift vouchers or promotional items.

Conditions:

• The product must be unused, unwashed, and returned in original packaging with tags intact.
• A full unboxing video is mandatory to claim any exchange.
• Return/exchange requests must be raised within 24-48 hrs of receiving the product.
• All returns will undergo a quality check before approval.
• In case of exchange for a higher-value item, the difference in cost must be paid.